Last update: 20.11.2023

Privacy Policy

Introduction

Thank you for choosing TRUSTY ("company," "we," "us," or "our"). We are dedicated to safeguarding your personal information and respecting your privacy rights. If you have any inquiries or concerns about our policy or the way we handle your personal information, please reach out to us at [email protected].

When you visit our website, trusty.team ("Site"), and utilise our services, you entrust us with your personal information. We prioritise the protection of your privacy and aim to present our privacy policy in the clearest manner possible. This privacy notice outlines our policy, explaining what information we collect, how we use it, and what rights you have in relation to it. We encourage you to carefully read through it as it holds significance. Should you disagree with any terms in this privacy policy, we kindly request that you refrain from using our site and services.

This privacy policy is applicable to all information collected through our websites, such as bounce-guard.com, as well as any related services, sales, marketing, or events (referred to collectively as the "Sites" in this policy).

We urge you to thoroughly review this privacy policy as it will enable you to make informed decisions regarding the sharing of your personal information with us.

What information do we collect?

Personal information you disclose to us

We gather personal information that you provide to us, including your name, contact information, passwords, and security data, as well as payment information.

The personal information we collect is voluntarily provided by you when you register on the Sites, express an interest in obtaining information about us or our products and services, participate in activities on the Sites, or contact us in any other way.

The specific personal information we collect depends on the nature of your interactions with us and the Sites, the choices you make, and the products and features you use. The personal information we collect may include:

It is essential that any personal information you provide to us is truthful, complete, and accurate. Please notify us of any changes to such personal information.

Information automatically collected

Certain information, such as IP address, browser, and device characteristics, is automatically collected when you visit our websites.

When you visit, use, or navigate the Sites, we automatically collect specific information. This information does not disclose your specific identity, such as your name or contact details, but may include device and usage details. This can encompass your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you utilise our Site, and other technical information. The primary purpose of collecting this information is to ensure the security and functionality of our Sites and for internal analytics and reporting purposes.

Similar to many other businesses, we also gather information through the use of cookies and similar technologies. For more details on this, please refer to our Cookie Policy.

Information collected from other Sources

We may acquire limited data from public databases, marketing partners, social media platforms, and other external sources.

In addition to the information you provide directly, we may gather information about you from various sources. This includes public databases, joint marketing partners, social media platforms (such as Facebook), and other third-party sources. The information obtained from these sources may include:

Please note that the collection of this information is subject to the privacy policies and practices of the respective sources.

How do we use information?

We process your information for various purposes, including legitimate business interests, the fulfilment of our contract with you, compliance with legal obligations, and/or with your consent.

We utilise the personal information collected through our Sites for the following business purposes, relying on specific processing grounds:

  1. Facilitating account creation and the login process.
    • Processing ground: Contractual.
  2. Sending marketing and promotional communications.
    • Processing grounds: Legitimate business interests and Consent.
    • Please note that you can opt-out of receiving our marketing emails at any time by following the instructions provided in the "Your Privacy Rights" section below.
  3. Sending administrative information to you.
    • Processing ground: Contractual.
  4. Fulfilling and managing your orders.
    • Processing ground: Contractual.
  5. Posting testimonials with your Consent.
    • Processing ground: Consent.
    • If you want to update or delete your testimonial, please contact us at [email protected], providing your name, testimonial location, and contact information.
  6. Delivering targeted advertising to you.
    • Processing ground: Legitimate business interests.
    • For more information, please refer to our Cookie Policy.
  7. Requesting feedback and contacting you about your use of our Sites.
    • Processing ground: Legitimate business interests.
  8. Protecting the security of our Sites.
    • Processing ground: Legitimate business interests.
  9. Enabling user-to-user communications.
    • Processing ground: Consent.
  10. Enforcing our terms, conditions, and policies.
  11. Responding to legal requests and preventing harm.
    • Processing ground: Legal Reasons.
  12. Other Business Purposes.
    • This includes data analysis, identifying usage trends, evaluating the effectiveness of promotional campaigns, improving our Sites, products, services, marketing efforts, and enhancing your overall experience.

Please note that the specific processing grounds may vary depending on the nature of the processing activity.

Disclosure of Your Information

We prioritise the protection of your information and only share it in specific circumstances, including:

  1. Compliance with Laws: We may disclose your information if required by applicable laws, governmental requests, court orders, or legal processes. This includes responding to court orders or subpoenas, meeting national security or law enforcement requirements, and fulfilling other legal obligations.
  2. Vital Interests and Legal Rights: We may disclose your information if we believe it is necessary to investigate, prevent, or take action regarding potential policy violations, suspected fraud, threats to the safety of individuals, illegal activities, or as evidence in litigation in which we are involved.
  3. Vendors, Consultants, and Third-Party Service Providers: We may share your data with trusted third-party service providers who assist us in performing various functions on our behalf. These may include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may also allow selected third parties to use tracking technology on the Sites to collect data about your interactions for analysis, tracking, and better understanding of online activity. Please refer to our list of Vendors for more information.
  4. Business Transfers: In the event of a merger, sale of company assets, financing, or acquisition of our business, we may share or transfer your information as part of the transaction.
  5. Third-Party Advertisers: We may engage third-party advertising companies to display advertisements of interest to you based on your visits to our Sites and other websites. These companies may collect information through cookies and similar technologies. For more information, please refer to our Cookie Policy.
  6. Affiliates: We may share your information with our affiliates, including our parent company, subsidiaries, joint venture partners, or other companies under common control, while ensuring that they adhere to this privacy policy.
  7. Business Partners: We may collaborate with business partners to offer you specific products, services, or promotions.
  8. With Your Consent: We may disclose your personal information for any other purpose with your consent.

Please note that we do not share, sell, rent, or trade your information with third parties for their promotional purposes, except as explicitly mentioned in this Privacy Policy.

Do we use cookies and other tracking technologies?

Cookies

We utilise cookies and similar tracking technologies, such as web beacons and pixels, to collect and store information. Details regarding the specific usage of these technologies and your options to reject certain cookies are outlined in our Cookie Policy.

Other tracking technologies

In addition to cookies, we may also employ web beacons, pixel tags, and similar tracking technologies on our Site. These technologies help us customise the Site and enhance your experience. A web beacon or pixel tag is a small object or image embedded in a web page or email. They enable us to track the number of users who have visited specific pages, viewed emails, and gather statistical data. The information collected by web beacons and pixel tags is limited and may include a cookie number, the time and date of page or email views, and a description of the page or email where they are located. It is important to note that web beacons and pixel tags cannot be declined individually. However, you can manage their use by controlling the cookies that interact with them.

Is your information transferred internationally?

We may transfer, store, and process your information in countries outside of your own. Our servers are located in the USA. If you access our Sites from a country outside the USA, please note that your information may be transferred to, stored, and processed by us and our trusted third parties in the USA and other countries.

What is our stance on third-party websites?

Please be aware that the Sites may display advertisements from third parties that are not affiliated with us. These advertisements may direct you to other websites, online services, or mobile applications. It's important to note that we cannot guarantee the safety and privacy of any information you provide to these third parties. The collection and handling of data by third parties are not governed by this privacy policy.

We are not responsible for the content, privacy practices, and security policies of any third parties, including websites, services, or applications that may be linked to or from the Sites. We recommend reviewing the policies of these third parties and contacting them directly to address any inquiries or concerns you may have.

How long do we keep your information?

We retain your personal information for as long as necessary to fulfil the purposes stated in this privacy policy, unless a longer retention period is required or permitted by law. The retention period may vary depending on the specific purposes for which the information was collected. However, no purpose in this policy will require us to retain your personal information for longer than one year after your account has been terminated.

Once we no longer have a legitimate business need to process your personal information, we will take steps to either delete or anonymize it. In cases where deletion or anonymization is not immediately possible, such as when the information is stored in backup archives, we will securely store your personal information and isolate it from any further processing until deletion becomes feasible.

Please note that certain legal obligations, such as tax, accounting, or other regulatory requirements, may necessitate the retention of your personal information for a longer period.

How do we keep your information safe?

We are committed to safeguarding your personal information and have implemented a combination of organisational and technical security measures to protect it. These measures are designed to prevent unauthorised access, use, disclosure, alteration, or destruction of the personal information we process. We regularly review and update our security practices to ensure the ongoing protection of your information.

However, it's important to note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. Any transmission of personal information to or from our Sites is done at your own risk. We recommend accessing our services only from a secure environment and taking appropriate precautions to protect your personal information.

If you have any concerns about the security of your personal information, please contact us at [email protected].

Do we collect information from minors?

We are committed to protecting the privacy of children and do not knowingly collect personal information from individuals under the age of 18. Our Sites are not intended for children, and we do not market our products or services to minors. By using our Sites, you confirm that you are at least 18 years old or that you are the parent or legal guardian of a minor who is using the Sites with your consent.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete the information from our records. If you believe that we have collected personal information from a child under 18, please contact us at [email protected], and we will promptly address the issue.

What are your privacy rights?

In accordance with applicable data protection laws, including those in the European Economic Area (EEA), you have certain rights regarding your personal information. These rights may include:

  1. Right of Access: You have the right to request access to the personal information we hold about you and to obtain a copy of that information.
  2. Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal information we hold about you.
  3. Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal information. However, please note that this right is not absolute and may be subject to legal obligations or legitimate interests.
  4. Right to Restrict Processing: You have the right to request the restriction of the processing of your personal information in certain situations. Again, this right is not absolute and may be subject to legal requirements.
  5. Right to Data Portability: If applicable, you have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another data controller.
  6. Right to Object: In certain circumstances, you have the right to object to the processing of your personal information, including for direct marketing purposes.
  7. Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. However, please note that this will not affect the lawfulness of the processing carried out before the withdrawal.

To exercise any of these rights, or if you have any questions or concerns regarding the processing of your personal information, please contact us using the contact details provided in our privacy policy.

If you are a resident in the EEA and believe that we are unlawfully processing your personal information, you have the right to lodge a complaint with your local data protection supervisory authority.

Please note that the availability and scope of these rights may vary depending on the applicable data protection laws and the context of our processing activities.

Account Information

To review, change, or terminate your account, as well as manage your preferences for cookies and email marketing, you can take the following actions:

  1. Account Review and Changes:
    • Log into your account settings on the website and update the relevant information as desired.
  2. Account Termination:
    • Contact us using the provided contact information below and request the termination of your account. Upon receiving your request, we will deactivate or delete your account and information from our active databases. However, please note that certain information may be retained for specific purposes, such as fraud prevention, troubleshooting, investigations, enforcing our Terms of Use, or complying with legal obligations.
  3. Cookies and Similar Technologies:
    • Most web browsers are set to accept cookies by default. If you prefer, you can usually modify your browser settings to remove or reject cookies. However, please be aware that this may impact certain features or services on our Sites. For more detailed information, refer to our Cookie Policy.
  4. Opting Out of Email Marketing:
    • Unsubscribe from our marketing email list by clicking on the unsubscribe link provided in the emails you receive. This will remove you from the marketing email list, but you may still receive service-related emails necessary for the administration and use of your account.
    • Alternatively, you can update your email preferences by logging into your account settings and adjusting your preferences accordingly.
    • Contact us using the provided contact information to request opting out of email marketing.

Please note that specific instructions and options may vary depending on the platform and services provided. It is recommended to refer to the website's account settings and privacy settings for more detailed instructions on managing your account and preferences.

Do we make updates to this policy?

Yes, we may update this privacy policy periodically to ensure compliance with relevant laws and regulations. The updated version will be clearly marked with a revised date and will become effective as soon as it is made accessible. If there are significant changes that may impact your rights or the way we handle your personal information, we may provide notice by prominently posting the updated policy or directly notifying you. We encourage you to review this privacy policy regularly to stay informed about how we protect your information.

How can you contact us about the policy?

If you have any further questions or comments about our company or our policies, please feel free to email us at [email protected]. We will be happy to assist you and address any concerns you may have.