Introduction
Thank you for choosing TRUSTY ("company," "we," "us," or "our"). We are dedicated to safeguarding your personal information and respecting your privacy rights. If you have any inquiries or concerns about our policy or the way we handle your personal information, please reach out to us at [email protected].
When you visit our website, trusty.team ("Site"), and utilise our services, you entrust us with your personal information. We prioritise the protection of your privacy and aim to present our privacy policy in the clearest manner possible. This privacy notice outlines our policy, explaining what information we collect, how we use it, and what rights you have in relation to it. We encourage you to carefully read through it as it holds significance. Should you disagree with any terms in this privacy policy, we kindly request that you refrain from using our site and services.
This privacy policy is applicable to all information collected through our Site, as well as any related services, sales, marketing, or events (referred to collectively as the "Sites" in this policy). We urge you to thoroughly review it as it will enable you to make informed decisions regarding the sharing of your personal information with us.
What information do we collect?
Personal information you disclose to us
We gather personal information that you provide to us, including your name, contact information, passwords, and security data, as well as payment information. This information is voluntarily provided by you when you register on the Sites, express an interest in obtaining information about our products and services, participate in activities on the Sites, or contact us in any other way. The personal information we collect may include:
- Name and Contact Data: your first and last name, email address, postal address, phone number, and similar contact details.
- Credentials: passwords, password hints, and other security information used for authentication and account access.
- Payment Data: if you make purchases, the data necessary to process your payment, such as your payment instrument number and the associated security code. All payment data is stored by our payment processor.
It is essential that any personal information you provide to us is truthful, complete, and accurate. Please notify us of any changes to such personal information.
Information automatically collected
Certain information, such as IP address, browser, and device characteristics, is automatically collected when you visit our Sites. This information does not disclose your specific identity but may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Site. The primary purpose of collecting this information is to ensure the security and functionality of our Sites and for internal analytics and reporting purposes. We also gather information through the use of cookies and similar technologies.
Information collected from other sources
We may acquire limited data from public databases, marketing partners, social media platforms, and other external sources. This may include social media profile information and marketing leads or search results. The collection of this information is subject to the privacy policies and practices of the respective sources.
How do we use information?
We process your information for various purposes, including legitimate business interests, the fulfilment of our contract with you, compliance with legal obligations, and/or with your consent. Specifically, we use the personal information collected through our Sites to:
- Facilitate account creation and the login process (contractual).
- Send marketing and promotional communications (legitimate interests and consent) — you can opt out at any time.
- Send administrative information to you (contractual).
- Fulfil and manage your orders (contractual).
- Post testimonials with your consent (consent).
- Request feedback and contact you about your use of our Sites (legitimate interests).
- Protect the security of our Sites (legitimate interests).
- Enforce our terms, conditions, and policies.
- Respond to legal requests and prevent harm (legal reasons).
- Support other business purposes such as data analysis, identifying usage trends, and improving our Sites, products, services, and your overall experience.
Disclosure of your information
We prioritise the protection of your information and only share it in specific circumstances, including:
- Compliance with laws: where required by applicable laws, governmental requests, court orders, or legal processes.
- Vital interests and legal rights: where necessary to investigate, prevent, or act on potential policy violations, suspected fraud, threats to safety, or illegal activities.
- Vendors and service providers: with trusted third parties who perform functions on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
- Business transfers: as part of a merger, sale of assets, financing, or acquisition.
- Affiliates and business partners: while ensuring they adhere to this privacy policy.
- With your consent: for any other purpose with your consent.
We do not share, sell, rent, or trade your information with third parties for their promotional purposes, except as explicitly mentioned in this Privacy Policy.
Do we use cookies and other tracking technologies?
We utilise cookies and similar tracking technologies, such as web beacons and pixels, to collect and store information. These technologies help us customise the Site and enhance your experience. A web beacon or pixel tag is a small object or image embedded in a web page or email that lets us track page and email views and gather statistical data. Details regarding the specific usage of these technologies and your options to reject certain cookies are outlined in our Cookie Policy.
Is your information transferred internationally?
We may transfer, store, and process your information in countries outside of your own. Our servers are located in the USA. If you access our Sites from a country outside the USA, please note that your information may be transferred to, stored, and processed by us and our trusted third parties in the USA and other countries.
What is our stance on third-party websites?
The Sites may display advertisements from third parties that are not affiliated with us, which may direct you to other websites or services. We cannot guarantee the safety and privacy of any information you provide to these third parties, and we are not responsible for the content, privacy practices, or security policies of any third parties. We recommend reviewing the policies of these third parties and contacting them directly with any inquiries.
How long do we keep your information?
We retain your personal information for as long as necessary to fulfil the purposes stated in this privacy policy, unless a longer retention period is required or permitted by law. No purpose in this policy will require us to retain your personal information for longer than one year after your account has been terminated. Once we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it, or securely store and isolate it from further processing until deletion becomes feasible.
How do we keep your information safe?
We have implemented a combination of organisational and technical security measures designed to prevent unauthorised access, use, disclosure, alteration, or destruction of the personal information we process. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you have any concerns about the security of your personal information, please contact us at [email protected].
Do we collect information from minors?
We do not knowingly collect personal information from individuals under the age of 18. Our Sites are not intended for children, and we do not market our products or services to minors. By using our Sites, you confirm that you are at least 18 years old or that you are the parent or legal guardian of a minor using the Sites with your consent. If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete it.
What are your privacy rights?
In accordance with applicable data protection laws, including those in the European Economic Area (EEA), you have certain rights regarding your personal information. These may include:
- Right of access to the personal information we hold about you.
- Right to rectification of inaccurate or incomplete information.
- Right to erasure of your personal information in certain circumstances.
- Right to restrict processing in certain situations.
- Right to data portability in a structured, machine-readable format.
- Right to object to processing, including for direct marketing purposes.
- Right to withdraw consent at any time, where we rely on consent.
To exercise any of these rights, or if you have questions about the processing of your personal information, please contact us using the details below. If you are a resident in the EEA and believe we are unlawfully processing your personal information, you have the right to lodge a complaint with your local data protection supervisory authority.
Account information
You can review and change your account information by logging into your account settings, or request termination of your account by contacting us. You may unsubscribe from marketing emails at any time using the link provided in those emails, or by adjusting your preferences in your account settings.
Do we make updates to this policy?
Yes, we may update this privacy policy periodically to ensure compliance with relevant laws and regulations. The updated version will be marked with a revised date and becomes effective as soon as it is accessible. If there are significant changes, we may notify you by prominently posting the updated policy or directly notifying you. We encourage you to review this policy regularly.
How can you contact us about this policy?
If you have any further questions or comments about our policies, please email us at [email protected]. We will be happy to assist you and address any concerns you may have.